Quality Analyst Asst Manager and QA Manager Positiom


Bangalore 45800-75000/Month PUC or Graduate

Role: Quality Analyst - Collections

Experience: 1+ Yrs relevant exp. as a Asst MGR / MGR quality Analyst.

Qualification: Any Graduates

Job Description:

o   Managers and Assistant Managers after thorough assessment of their capabilities

o   Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process

o   Conducting internal process/fraud audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines

o   Drive Customer Experience initiatives to achieve NPS, C-Sat & Repeat results.

o   Drive Process improvement initiatives to reduce NVA’s in the laid down processes & make it robust through six sigma methods and tools.

o   Create and implement performance driven process with KPI’s benchmarking

o   Drive Benchmarking and Best Practice sharing initiatives across the organization.

o   Drive Compliance to SOP’s as per COPC standards & take complete accountability to issue, review and close actions (CAPA) against all Non-Conformances reported during internal audits.

o   Maintain and ensure stringent adherence to Quality Standards.

o   Auditing of Quality Management System, reporting non-conformances, identifying root causes and effectively implementing corrective actions.

o   Realizing process improvements, applying different six sigma tools & techniques in different business processes to enhance productivity & profitability.

o   Imparting / organizing training programs for QA, Operations teams & driving them to achieve pre planned targets.

o   Guiding and directing QAs’, Operations Leads, Managers & employees from other department of the organization in applying Six Sigma Methodology in terms of Sampling, Calibration, MSA, etc. in their respective teams

o   Review and document best practices across the business; update and maintain the knowledge management portal.

o   Conduct periodic performance reviews to assess and improve auditor performance.

o   Leading, motivating and developing team members to ensure that the team’s objectives and organization’s standards are met /exceeded.

o   Conduct Monthly presentations to the Operations & Quality Team to showcase performance.

o   Reviewing process documentations as per ISO standards.

o   Managing Client communications and handling Quality Calls- monthly target & weekly performance review calls.

 

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