Team Leader


Bangalore 35000-35000/Month PUC or Graduate

Role: Team Leader

Process :flipkart

Sub process– Email / Care Touch / Relationship Executive

Experience: 1+ Yrs relevant exp. as a Team Leader.

Qualification: Any Graduate

 

 

Job Description:

 

·         Responsible for the development and management of  team members.

·         Maintaining team performance and assess team members in responding to calls / emails within the time frame.

·         Coordinating, managing, relationship building and becoming a successful interface between the process team and internal/external customers

·         Managing activities pertaining to performance appraisal for the team members.

·         To ensure the team and individual are performed as per SLA

·         Coordinating with clients on a regular basis and build rapport with client with and objective to maintain fruitful relationship and reach business goals

·         Responsible for process map, training schedule, SOP documentation, customer handling, risk identification and process measurement.

·         Develop training plans to improve process knowledge and employee skill sets. Set training plans and training paths for new joiners along with ramp-up target

·         Set goals and define KPIs , KRAs for team members

·         Familiarize the team with the customer needs, specifications, design targets, development process, design standards, techniques and tools to support task performance

·         Ensure to meet all set expectation by customer

·         No billing variance

·         Managing the inventory and resolving the clarifications of associates

·         Compiling the production and quality report for weekly team meeting and reporting to the client.

·         Instrumental in setting up and streamlining of processes in order to reduce shrinkage and attrition

 

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